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Ruby Franecki
10m
Hey, so the tracking code is still not...
Marie Wagner
Replied to just now
Amazing, thank you!
Claudia Balistreri
13m
Ok, i'll let you know how that goes
Kenneth Robel
18m
Any update on my missing items?
Warren Smith
Replied to 20m ago
I'll get the order number for you sho...
Hey, our events have stopped appearing in Logtastic. The last
event we
recived was at 2:34pm on Tuesday
Kim downe started helping 5m
ago
Issue I-432 opened by Kim Downe
helping 5m
ago
Sorry to hear that. It looks like you've reached the limits of starter tier.
We've just added an extra 500 events to your account for this month.
Happy
testing!
Amazing, thank you!
Chat
Note
marie@getresolve.io
marie-wagner
Join the modern teams already using Plain.
Power any interaction
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Go beyond chat and email. Manage early access requests,
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collect product feedback. Any
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Have one conversation,
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Alex Goodwin started their free trial 🎉
Hi there, my free trial comes to an end next week. What will I need to do to
continue
with the service?
Issue I-432 opened by Dani Coleman 1m
ago
Free Trial Query
Hi Alex, glad you're enjoying our app. We will automatically move you onto our
Starter
Plan which costs $19 per month
when your trial expires. You can add a
new payment method by going to your Account
>
Payment > Payment methods.
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cards:[
{
cardKey:usage,
timeToLiveSeconds:60,
components:[{
container:{
contents:[{
row:{
main:[
{ text:"Events sent" },
{ text:"This billing peric" }
],
aside:[{
badge:{
text:"593 of 1000",
"color":"green"
}
}]
}
}]
},
divider:{}
}
]
}
]
}
alex@thegrocery.co
alex-goodwin
{
cards:[
{
cardKey: "plan-details",
timeToLiveSeconds: 3600,
components: [{
row: {
main: [
{ text: "Plan" },
{ text:"This billing peric" }
],
aside: [{
badge:{
text: "Starter",
"color": "yellow"
},
}]
}
}, {
row: {
main [
text:"593 of 1000",
]
}
}
divider:{}
}
]
}
]
}
Alex Goodwin: Hi theremy free trial co...
Marie Wagner: Hey our events have sto...
Pam Beesly: Amazing thank you!
Be the first to know when someone needs
your help.
3m ago
Understand and track the issues people get
in touch with you about.
Hi Alex, you won’t need to do anything.
You will automatically move
onto
our
Starter Plan which costs $19 per
month.
We already have your payment
details so it’s ready to go.
Make your chat feel at home in your product
with full control over every
chat component.
Marked as helped
Snooze
Resolve I-329: "Billing: payment failed"
Open issue...
Unassing me
Assign to someone
Help customers twice as fast with our
intuitive, keyboard-friendly UI.
<script>
window.$plain = window.$plain || [];
function plain() {
$plain.push(argumen)
}
plain("init", {
appKey: "appKey_uk_01AB23CD45EF67GH8"
});
</script>
Get started immediately with our drop-in
script tag.
Invite as many people as you want. Get the
whole company involved in customer
support.
Decide when you want to use email or chat
to talk to your customers.
Hey there, thanks for reaching out.
I'm just looking into this for you now
I'll just be a moment.
Save templated replies for frequent use.
Return in progress.
Customer has shipped
item tracking no:
#TR4816.
A replacement item to be
sent out once we recive
the return.
Return in progress.
Customer has shipped
item tracking no:
#TR4816.
A replacement item to be
sent out once we recive
the return.
Return in progress.
Customer has shipped
item tracking no:
#TR4816.
A replacement item to be
sent out once we recive
the return.
Easily store internal information on a
customer's timeline.
Build with zero limitations
Every company is unique, and so is how you support your
customers. Plain is built
API-first,
so you can work with it
however you need – zero restrictions.
Integrate your products and Plain for better self service,
automated issue
resolution
and follow-up
Build support tooling in your own systems, on top of our powerful
primitives.
Flag important events to your support team so they can reach out
before
customers
do.